Alternative Dispute Resolution
Litigation is has been increasingly expensive for many employers. For this reasons, many employers are looking to find less expensive ways to settle disputes with employees.
Alternative Dispute Resolution (ADR): umbrella term often used to describe a number of problem-solving and grievance resolution approaches. Generally refers to any means of settling disputes outside of the courtroom. It is cost effective and provides employees and employers with a fair and private forum to resolve many workplace disputes. It ultimately reduces the number of cases that end up being litigated in court or in formal arbitration.
· open-door policy
· Ombudsperson - designates a third party to investigate employee complaints confidentially and mediate disputes. This person may draw an opinion and bring the dispute before management, but this person usually does not settle grievances but may advance unresolved disputes to other forms of ADR.
· single designated officer - identifies a specific individual by senior management to conduct investigations and dispute resolution
· chosen officer - permits the employee to select an arbitrator from a group of individuals and allows the employee to have some control over future
· Peer review - panel of employs trained to work together to hear and resolve employee complaints. They may not change policy but can recommend policy.
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